Online ordering process and rules
Online ordering process:
1. Upon selection of required products, please put them into cart by clicking “ADD TO CART”
2. Return to the payment gateway by clicking “Checkout” after completion of selection
3. Verify Again the selected products and amount
4. Select Delivery & Payment Method
5. Confirm the details by clicking "Proceed to Checkout" and input your Customer Information and Delivery Details
6. Verify again the delivery contact, address and related information, and "Validate Order"
7. Make payment and we will process on your order
Remarks: All the Custom Made earphone after ordering online, customer have to fill up the order form at our store, and need to wait 6-8 weeks to arrive.
Payment Method:
1. Paypal / Credit Card
2. Payme
3. Bank Transfer / ATM
4. FPS
Bank Transfer / ATM and FPS Information
1. For Bank Transfer / ATM, Please deposit the required amount into account HSBC：033-790676-838 (JABEN HONG KONG) /
For FPS, Please transfer the required amount into phone number 9548 1788
2. Please remember to get and keep the deposit slip
3. Send your deposit slip to us via E-mail : info@jaben.com.hk or Whatsapp 9548 1788
4. We will reply you by E-mail or Whatsapp to confirm receipt
Remarks: If the payment has not been made within 72 hours, the order might be cancelled and you need to order it again
Delivery Method:
Customers can choose either local delivery service or self pick up at our store.
Local delivery service
S.F. Express – Center, Store, EF Locker, Circle K Store and 7-11 Store Pickup :
When buying selected products, free delivery service will be provided.
Remarks : There is limitation on package size in these pickup point. If the package size is over the limit, it will be delivered to S.F. Center or Store nearby and delivered again according to your request.
Remarks : Due to the size or price of some products, pickup service may be limited.
Direct Delivery (Hong Kong) (Not applicable to S.F. Express Self Pick Up Address) :
When buying selected products, free delivery service will be provided within Hong Kong area.
Remarks : Due to the discount price of some products, delivery service may be limited.
Remarks : Please aware we might use delivery service other than S.F. Express for some products.
S.F. Express - Freight Collect (Macau) :
When buying all products with delivery service to Macau, customer has to pay for the delivery charges (Freight Collect).
Self pick up at our store:
After receiving the “Arrived” E-mail or phone call from us, customer can pick up the products at our stores, please check our store location and business hours.
Remarks : Please be aware that if customer went to our store before receiving any product arrival notification, customer still cannot pick up the products at that time.
Delivery Time:
After placing the order and payment had been confirmed, if customer choose delivery service, we will get ready for delivery as soon as possible. Normally, it will be delivered to the designated location within 7 Business Days (Excluding Weekend and Public Holidays).
If customer choose to pickup at our stores, products will be ready within 1-3 Business Days (Excluding Weekend and Public Holidays) normally. After receiving the “Arrived” E-mail or phone call from us, customer can pick up the orders at our stores.
Remarks : Please be aware that if customer went to our store before receiving any product arrival notification, customer still cannot pick up the products at that time.
Exchange and Refund guidelines:
All submitted orders cannot be refunded unless having conditions listed below.
If the ordered product is sold out and required additional time for delivery, we will notify you, you may also request for full refund if needed.
If the products received is defected, please bring it to our stores within 7 Days along with full package and receipt. We will check the defective product in store, and exchange for another unit after agreement, time needed depends on stocks.
In the event of any dispute, the decision of JABEN HONG KONG shall be final and conclusive.
Remarks : In case of exchanging product, please go to our store.
Have any enquiries, please contact us by the following methods:
Tel : (+852) 2304 3108
Whatsapp : (+852) 9548 1788
E-mail : info@jaben.com.hk
